Ogou Hat *unisex*

At Gaiak Products, we want you to be completely satisfied with your purchase. If you are not, we’re happy to offer a refund or size exchange within 15 days of receiving your order.

Refund Policy:

• Items must be returned in unworn, unwashed, and original condition, with all tags and packaging intact.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable.

Size Exchange:

• If your item doesn’t fit, we’re happy to exchange it for a different size, subject to availability.
• Exchange requests must also be made within the 15-day window, and the item must be unworn and in its original condition.

How to Process a Return or Exchange:

• Contact us at gaiakproducts@gmail.com with your order number and reason for return or exchange.
• We’ll provide you with return instructions.
• Once we receive the item and verify its condition, we’ll process your refund or send the new size.

Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Thank you for choosing Gaiak Products!

At Gaiak Products, we are committed to getting your order to you as quickly and efficiently as possible. Please review our shipping policy below:

Basic Shipping:

• We currently offer basic shipping only and do not provide express shipping options at this time.
• Shipping times may vary depending on your location. You will receive a tracking number once your order has been shipped.

Order Processing:

• Orders placed before 1:00 PM Eastern Time will be processed and shipped the same day.
• Orders placed after 1:00 PM Eastern Time will be shipped the next business day.

Additional Information:

• Shipping costs will be calculated at checkout based on your location.
• Please ensure your shipping address is accurate to avoid delays or undeliverable packages.

Thank you for choosing Gaiak Products! If you have any questions or concerns about your order, please contact us at gaiakproducts@gmail.com.